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Library Strategy 2024-2028

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Consultation has concluded

This consultation has concluded. We used what we heard from the community from July this year to develop the draft Library Strategy 2024-2028. You can now learn more and share your thoughts on the draft Strategy until 12 December 2023.



We’re planning to create a world-class library service for our community. We’ve developed an exciting draft Strategy that details how we plan to make this happen and would love to hear your thoughts on it.

The draft Strategy is based on a vision that libraries are ‘the heart of our community where everyone can discover, learn, and connect’ and on a purpose of ‘empowering people through lifelong learning, resources, information, and experiences’.

The draft strategy includes four goals:

We will…
Goal 1: Engage and connect with our community
Goal 2: Inspire our community to learn, share and celebrate
Goal 3: Develop customer-driven, dynamic, and sustainable collections
Goal 4: Create welcoming, vibrant, and inclusive places and spaces

View the draft Library Strategy 2024-2028 to find out how we aim to reach these goals and more.

To share your thoughts on the draft Strategy you can:

Feedback closes on 6 August 2023.

All feedback will be considered by the project team and be used to help refine the draft Strategy. Please read Council's Privacy Policy before submitting your feedback.

Accessibility or language assistance

If you’re d/Deaf, hard of hearing or have a speech or language difficulty, you can contact us through the National Relay Service. If you need an interpreter, you can contact us through the Translating and Interpreting Service on 131 450. You’ll need to provide our phone number 02 4227 7111 for either service.

This consultation has concluded. We used what we heard from the community from July this year to develop the draft Library Strategy 2024-2028. You can now learn more and share your thoughts on the draft Strategy until 12 December 2023.



We’re planning to create a world-class library service for our community. We’ve developed an exciting draft Strategy that details how we plan to make this happen and would love to hear your thoughts on it.

The draft Strategy is based on a vision that libraries are ‘the heart of our community where everyone can discover, learn, and connect’ and on a purpose of ‘empowering people through lifelong learning, resources, information, and experiences’.

The draft strategy includes four goals:

We will…
Goal 1: Engage and connect with our community
Goal 2: Inspire our community to learn, share and celebrate
Goal 3: Develop customer-driven, dynamic, and sustainable collections
Goal 4: Create welcoming, vibrant, and inclusive places and spaces

View the draft Library Strategy 2024-2028 to find out how we aim to reach these goals and more.

To share your thoughts on the draft Strategy you can:

Feedback closes on 6 August 2023.

All feedback will be considered by the project team and be used to help refine the draft Strategy. Please read Council's Privacy Policy before submitting your feedback.

Accessibility or language assistance

If you’re d/Deaf, hard of hearing or have a speech or language difficulty, you can contact us through the National Relay Service. If you need an interpreter, you can contact us through the Translating and Interpreting Service on 131 450. You’ll need to provide our phone number 02 4227 7111 for either service.

Consultation has concluded

  • Our final Draft Library Strategy is now on exhibition

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    Our final Draft Library Strategy for 2024-2028 is now on exhibition. Our new strategy focuses on emerging community needs. It continues Wollongong City Libraries' commitment to services and programmes for existing groups within the community such as children and young people, and older people, while creating actions and strategies to ensure our service is inclusive of the whole community.

    We used what we heard from our engagement in July and August 2023 to inform this strategy. Our new page outlines what we heard and how we have changed our strategy. You can see what we changed here.

    To share your thoughts on the strategy you can:

    Feedback closes on 12 December 2023.

  • Library Strategy 2024-2028 Engagement Snapshot

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    Thank you for all who participated in the the Draft Library Strategy 2024-2028. This is what we heard...

    The Draft Library Strategy 2024-2028

    We heard submissions and comments on the Draft Strategy were mostly in support of the proposed vision, purpose and goals. Many people described the points as easy to understand, wide reaching, aspirational, practical, inspiring and supportive of everyone’s needs. Some people requested small word changes in the proposed vision, purpose and goals, whilst others requested themes of inclusion and accessibility be referenced.

    For other parts of the strategy, people offered both broad and specific suggestions. The most common sentiment was around people being unsure about what the outcomes measures referred to when measuring the progress of the strategy and would like to understand it better.


    Safety and Inclusion

    We heard that over 93 percent of respondents reported they felt safe and included in Wollongong City Council’s libraries. Those who responded differently comment on themes around their experience in the physical space, the library’s culture and ‘identity’ and external factors out of the library’s control.


    Delivery of the current service

    We heard what inspires people to visit our libraries. The range of books and love of reading were highly mentioned, as well as library programs, children’s activities and the sense of community the library creates. This word map combined all the comments by our participants in the survey.


    We also heard what would enhance your experience at our libraries. The clear themes were about resources, service and creating community, with people suggesting items, experiences and actions they wished to see the library enact in the future. The symbols represent suggestions people made when responding to what would enhance their experience at Wollongong City’s libraries.

    What's next?

    The data received in the engagement will go to the Project Group for consideration. The final draft will then be submitted for the Councillors to endorse and is expected to occur in mid-October. The final Library Strategy 2024-2028 will then go on exhibition for 28 days.

    Stay in the loop

    For updates visit the project page at our.wollongong.nsw.gov.au or email engagement@wollongong.nsw.gov.au to be added to the mailing list.