Go Back

Revised Debt Recovery and Hardship Assistance Policy

Share Revised Debt Recovery and Hardship Assistance Policy on Facebook Share Revised Debt Recovery and Hardship Assistance Policy on Twitter Share Revised Debt Recovery and Hardship Assistance Policy on Linkedin Email Revised Debt Recovery and Hardship Assistance Policy link

Consultation has concluded

Council’s Debt Recovery and Hardship Assistance Policy provides guidance about debt recovery functions and collections of debt.

Council's Finance Division has reviewed and revised this Policy as part of Council's regular timetable under the policy review program. Consideration has been given to how Council can best meet the needs of our customers while being able to fund the services of Council which are reliant on rates. The Policy also considers the Debt Management and Hardship Guidelines released by the Office of Local Government in September 2018.

Council resolved on 9 October 2023 to place this draft revised Policy on public online exhibition.

To find out more:

Share your thoughts by:

  • Completing the question in the online form
  • Emailing engagement@wollongong.nsw.gov.au
  • Writing to Kristy Nutschnig, Team Leader - Billing and Recovery, Wollongong City Council, Locked Bag 8821 WOLLONGONG DC NSW 2500
  • Phoning 4227 7111 and asking to speak with the Team Leader - Billing and Recovery.

Please provide your feedback by 16 November 2023. For written, phone and emailed submissions, please quote: 'Revised Debt Recovery and Hardship Assistance Policy feedback'. Any submissions become public documents and may be viewed by other persons on request. Please read Council's Privacy Policy before submitting your feedback.

Accessibility and language assistance:

If you’re d/Deaf, hard of hearing or have a speech or language difficulty, you can contact us through the National Relay Service. If you need an interpreter, you can contact us through the Translating and Interpreting Service on 131 450. You’ll need to provide our phone number 02 4227 7111 for either service.

Council’s Debt Recovery and Hardship Assistance Policy provides guidance about debt recovery functions and collections of debt.

Council's Finance Division has reviewed and revised this Policy as part of Council's regular timetable under the policy review program. Consideration has been given to how Council can best meet the needs of our customers while being able to fund the services of Council which are reliant on rates. The Policy also considers the Debt Management and Hardship Guidelines released by the Office of Local Government in September 2018.

Council resolved on 9 October 2023 to place this draft revised Policy on public online exhibition.

To find out more:

Share your thoughts by:

  • Completing the question in the online form
  • Emailing engagement@wollongong.nsw.gov.au
  • Writing to Kristy Nutschnig, Team Leader - Billing and Recovery, Wollongong City Council, Locked Bag 8821 WOLLONGONG DC NSW 2500
  • Phoning 4227 7111 and asking to speak with the Team Leader - Billing and Recovery.

Please provide your feedback by 16 November 2023. For written, phone and emailed submissions, please quote: 'Revised Debt Recovery and Hardship Assistance Policy feedback'. Any submissions become public documents and may be viewed by other persons on request. Please read Council's Privacy Policy before submitting your feedback.

Accessibility and language assistance:

If you’re d/Deaf, hard of hearing or have a speech or language difficulty, you can contact us through the National Relay Service. If you need an interpreter, you can contact us through the Translating and Interpreting Service on 131 450. You’ll need to provide our phone number 02 4227 7111 for either service.